Refund policy
PLEASE READ OUR REFUND POLICY IN FULL BEFORE REQUESTING A RETURN.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@blacktideconcepts.com. Please note that returns will need to be sent to the following address: PO Box 1817, Grafton WI 53024. DO NOT RETURN BEFORE CONTACTING US.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@blacktideconcepts.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS/ NON-RETURNABLE ITEMS
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Full Disclosure: International shipments are subject to import taxes and may require you to pay additional import fees when it arrives in your country. Abandoned packages due to import taxes not being paid are not eligible for a refund.
***Certain items may be charged a 15% Restocking Fee***
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
MISSING PACKAGES
For information regarding missing packages undelivered within 15 days, please contact info@blacktideconcepts.com
For more information on Shipping Services that qualify for replacements, please refer to our Shipping Policy regarding Abandoned Packages.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blacktideconcepts.com.
WARRANTY
At Blacktide Concepts, we take pride in delivering products of exceptional quality and endurance. We prioritize your satisfaction above all else. With every purchase you make, you will receive a QR code enabling you to register your product for our comprehensive lifetime warranty. This warranty extends to all our products, covering any defects in materials or workmanship and ensuring that your item is free from manufacturing flaws.
Should you encounter any issues with your Blacktide Concepts product, simply reach out to our dedicated customer support team at info@blacktideconcepts.com, and we will be delighted to assist you. However, please bear in mind that our warranty does not encompass regular wear and tear or damage resulting from misuse or improper care.
At Blacktide Concepts, we are unwavering in our commitment to provide you with reliable and long-lasting products, and our lifetime warranty is a testament to our confidence in the superior quality of our entire product range.