Frequently Asked Questions


You will receive an automatic email after your order has been placed with your order number and invoice. We require a valid email so that you receive this information and can contact you with any difficulties with your submission of your order. 

It's important to note that some email services may screen emails and our confirmation email may go to your SPAM folder. Please add us to your address book to avoid this.

If you add your mobile number at checkout, we can send you a SMS message with your information.

In-stock items will ship within 48 - 72 business day hours.

Shipping speed is how quickly your order will ship once it leaves our shop, not when the order is placed.

Pre-order Release items such as shirts, hats, patches, etc are estimated to ship approximately 10 - 14 days AFTER the closing date of the pre-order sale. 

Shipping times will depend on the UPS/USPS shipping carrier - with expected delivery 3 - 4  days depending carrier from the date your order was processed. 

Shipping time is after processing from the time your order leaves our warehouse.

We offer the following Domestic Shipping Services:

  • USPS First Class (Economy)
  • USPS Priority Mail service
  • USPS Express
  • UPS Ground
  • UPS Next Day Air

If your package hasn't shipped yet, we will update the address for you.

However, if the package has already been shipped, we will not be able to make any changes.

In such cases, wait for the package to be returned to us or the shipping carrier before reshipping it to the correct address.

Shipping for a returned item due to the incorrect addresses is the responsibility of the customer, so please be sure that you have the proper address.

We reserve the right to ask for additional shipping charges to resend a item that was incorrectly/improperly addressed.

It's important to double-check your shipping information during the ordering process to avoid such issues

If your package is lost or stolen, it can be frustrating, but there are steps you can take to address the situation.

Start by contacting the shipping carrier and providing them with the tracking number and details of the missing package. They may initiate an investigation to locate the package.

Also, contact us and we will assist to find your package.

Shipping & Returns

Blacktide Concepts ships to all 50 states, US Territories and APO/FPO/DPO addresses.

Domestic orders with in-stock and will be shipped separately at no additional cost to the buyer. 

Domestic pre-ordered items will be shipped with additional cost to the buyer.

Shipping charges are calculated based on the actual weight, distance traveled, type of shipping service, and any handling fees that apply.

If you have a USPS, UPS or FEDEX shipping account, please create a customer account and we will accommodate your shipping requirements.

Fill in your shipping information and we will ship per your instructions.

We offer the following International Shipping Services:

  • USPS First Class International
  • USPS Priority Mail International
  • USPS Express Mail International
  • UPS Standard (Canada & Mexico)
  • UPS Worldwide Expedited 

International Sales must be approved and paid in full prior to shipment.

Shipping and handling does not include any broker fees, customs fees, tariffs, or taxes imposed on shipments entering the destination country, nor is Industrial Farm Co liable for payment of them.

We DO NOT collect any other duties or fees. All customs duty fees and taxes are the responsibility of the buyer. Customs duties, taxes, VAT, brokerage fees, or tariffs could be applied to your package at the discretion of your local customs officers or post office, and we have absolutely no control over this, nor do we know how much will be collected from you.

UPS will not ship to P.O. Box addresses.

USPS will accept P.O Box addresses.

Absolutely. You will be able to ship to another address during the checkout process.

Please enter the proper address, as we are not responsible for lost items due to incorrect addresses. Please see above for more information.  One address per order.

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