FAQ
Shipping FAQs
Order Issues
- Order Issues
- Why hasn't my tracking status updated?
- My tracking shows delivered. I never received it. What can I do?
- Why has my order been returned to...?
- What happens if my package is lost or stolen?
- I'm missing an item from my order, what should I do?
- What can I do if the product I purchased is damaged in shipping?
- What if I put the wrong shipping address on my order?
Order FAQs
Can I cancel or edit my order?
Can I change my shipping address? Payment Methods
Credit Card Authorization & Verification
Sales Tax Information
Tax Exempt Sales Tax Information
Order Confirmation
Product FAQs
How should I care for my....?
How do I receive my gift card?
How does my friend receive a gift card?
How do I order a physical gift card?
Pricing
Price Adjustments
Privacy & Security
What customer information do we collect?
Why and how do we collect customer information?
How do we use customer information?
How do we secure customer information?
Do we use cookies?
Do we share customer information?
Do we keep customer information?
What rights do customers have regarding their information?
How do I opt out of emails?
Where does this Privacy Policy apply?
Changes to our Privacy Policy.
Return Policy & FAQs
What is the return policy for Canada orders?
What is your return & exchange policy? (US Orders)
How do I make an exchange or return?
When can I expect my refund?
I took the tags off, can I still return it?
Can I combine my return using one label?
How do I return a gift? International Returns
General FAQs
Subscriptions
How do Shop Payments
Where is ..... based?
Why are you called ....?
Where are your products manufactured?
Are your products sustainable?
Preorders
What is the Starter Kit?
Discount & Promotion
Can I use multiple discount codes?
I forgot to use my discount code! Can I still apply it to my order?
Do you have student discounts?
What is refer a friend?
Sales
Frequently Asked Questions
What is the meaning of life?
The meaning of life is a philosophical question and may vary depending on one's beliefs and perspectives.
What is the best programming language?
There is no universally best programming language. The best programming language depends on the specific project, the programmer's familiarity, and other factors.
What shipping methods do you offer?
The available shipping methods can vary depending on the company or online store you are purchasing from...
Where do you ship?
The shipping destinations depend on the company's shipping policy. Many companies offer domestic shipping within a specific country or region...
Shipping Charges
Information about shipping charges, including any applicable fees or rates, can usually be found on the company's website or during the checkout process...
Estimated Ship Date
The estimated ship date is an approximate date provided by the company when they expect to ship your order...
Delivery Time
Delivery time refers to the estimated time it takes for your order to be delivered to you after it has been shipped...
International Shipping
International shipping involves shipping orders to destinations outside the company's home country. The availability of international shipping and the specific countries eligible for international delivery can vary...
Preorders
Preorders allow customers to reserve and purchase items before they are officially released or in stock. The company will typically provide information about the estimated release or availability date for preorder items...
Coming Soon
"Coming Soon" refers to products or items that will be available for purchase in the near future. Companies often use this label to generate anticipation and inform customers about upcoming releases...
Out of Stock Items
When an item is out of stock, it means the company currently does not have inventory available for that specific item. Customers may need to wait until the item is restocked or consider alternative options...